Minister hails ZERA
The Minister of Energy and Power Development, Honourable Advocate Fortune Chasi recently commended the Zimbabwe Energy Regulatory Authority, ZERA for instituting procedures and measures that ensure quality provision of regulatory services in the energy sector .
Minister Chasi made the remarks at the Standards Association of Zimbabwe’s, ZERA ZW ISO 9001:2015 QMS CERTIFICATION award ceremony held at the Rainbow Towers Hotel early this year.
He said the certification ensures that local and international investors feel comfortable dealing with organisations that comply with international standards in terms of procedures and processes.
He labelled the country’s energy regulator as a “key player” in the development of the economy saying its adoption of Quality Management Systems are a testimonial to the institution’s competitiveness towards the attainment of international best practices.
“I have been briefed that ZWS ISO 9001:2015 is a standard that has requirements that defines fundamental elements of a quality management system that entities should adopt to ensure that their services meet or exceeds customers and stakeholders’ expectations.
“ZERA is a key institution in the country’s economic development process given its role in the licensing of energy suppliers, regulating the industry and monitoring for compliance to set standards. Such a mammoth task requires an institution that has a robust, contemporary and effective systems and procedures.
“Effective and efficient regulators across the world instil investor confidence, assure policy makers of transparent service delivery and gain consumers’ faith and trust as fair referees of different subsectors,” said Advocate Chasi.
He further exhorted ZERA to continue looking at ways that ensure improved service delivery, with particular emphasis being on the turnaround times for licences processing.
“I am confident that ZERA will sustain its new mode of international service delivery approach by continuing to improve the turn-around of its licencing processes for electricity and petroleum related products and services, compliance assessment of its licensees, enforcement of approved standards in the energy sector, fuel quality monitoring, pricing system reviews, timely responses to stakeholders enquiry, complaints and disputes resolution, “he added.
Minister Chasi also added that the ZERA certification also reinforces the new dispensation mantra of the country being open for business which also dovetails with President Mnangagwa’s vision of attainment of middle class economy status by the year 2030.
“The national mantra of Zimbabwe is Open for Business is best served, supported and sustained by such proven and certified international standard deliverables which ZERA is being certified in.
“The approval process of energy licenses provide ZERA with an opportunity to reflect on its systems and to embrace innovation and adapt to international standards in order to cast the country as competitive,” added Advocate Chasi.
Adopting such Quality Management System implies that processes are standardised, clearly spelt out, standardised timeframes set and responsibilities and procedures clearly defined.
ZERA becomes the third state agency in the energy sector to be ISO certified after Petrotrade, National Oil Infrastructure Company of Zimbabwe and Zuva Petroleum recently